Stellenangebot: Technical Support Engineer (m/f) ++ NetApp Grasbrunn NetApp Deutschland GmbH - Stellenanzeige bei Stellenmarkt.de

<body><b>Stellenangebot: Technical Support Engineer (m/f) ++ NetApp Grasbrunn NetApp Deutschland GmbH</b><br /><a href="http://www.stellenmarkt.de/customers/ianz/netapp/index35.html" target="GAnz" title="Stellenangebot Stellenangebot: Technical Support Engineer (m/f) ++ NetApp Grasbrunn NetApp Deutschland GmbH">Stellenangebot <b>Stellenangebot: Technical Support Engineer (m/f) ++ NetApp Grasbrunn NetApp Deutschland GmbH</b> ansehen</a>.<br /><a href="/display_detail_contact.php?ANZEIGE_ID=20972571" target="GAnz_bottom" title="Kontaktierung Stellenangebot Stellenangebot: Technical Support Engineer (m/f) ++ NetApp Grasbrunn NetApp Deutschland GmbH">Stellenangebot <b>Stellenangebot: Technical Support Engineer (m/f) ++ NetApp Grasbrunn NetApp Deutschland GmbH</b> kontaktieren</a>.<br /><a href="/advert_send.php?ANZEIGE_ID=20972571" target="GAnz_bottom" title="Weiterleitung Stellenangebot Stellenangebot: Technical Support Engineer (m/f) ++ NetApp Grasbrunn NetApp Deutschland GmbH">Stellenangebot <b>Stellenangebot: Technical Support Engineer (m/f) ++ NetApp Grasbrunn NetApp Deutschland GmbH</b> weiterleiten</a>.<br /><br /><br /><br /><br />NetApp helps companies worldwide to go further, faster with innovative storage and data management solutions. More than 7,000 employees contribute to our customers' success. NetApp is dedicated to growth and offers a wide range of opportunities for your career. <br /> We are looking for a<br /> Technical Support Engineer (m/f)<br /> to be located in Munich.<br /> <br /> As a Technical Support Engineer you provide support for diagnosing, reproducing, and fixing software and hardware issues. You will troubleshoot protocols running on NetApp hardware to assist customer with problem isolation and resolution. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem solving skills; and be someone who embraces challenges.<br /> <br /> Essential Functions:<br /> <br /> Resolve Warranty, Top Enterprise and SupportEdge Premium customer problems via the telephone, the web or Autosupport. <br /> Research customer issues in a timely manner and follow up directly with the customer with recommendations and action plans. <br /> Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise. <br /> Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues. <br /> Create new knowledgebase articles to capture new learnings for reuse throughout the center. <br /> Participate in technical communications within the Technical Support Engineering team to share best practices and learn about new technologies and complimentary storage applications. <br /> Begin to focus on an area of technical specialization and attend classes, complete lab projects, read and work with other Technical Support Engineers on cases which will help cultivate that expertise. <br /> <br /> Requirements:<br /> <br /> Good written and verbal communication skills in German and English. <br /> Good interpersonal communication and customer service skills are needed in order work successfully with customers in high stress and or ambiguous situations. <br /> Basic understanding of some of the following protocols and applications: <br /> NFS, the UNIX remote file sharing protocol <br /> CIFS, the Windows NT remote file sharing protocol <br /> TCP/IP <br /> Networking <br /> RAID <br /> MicroSoft Exchange and/or Veritas software. <br /> Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment. <br /> Ability to follow standard engineering principles and practices. <br /> Creative approach to problem solving. <br /> Must have at least 1 or more areas of expertise such as: backup and recovery, Exchange DR, Veritas, Lotus Notes, Linux, AIX, or networking; including at least 2 years of experience working in that particular specialty. <br /> Responsibility and Interaction:<br /> Responsibility: <br /> <br /> The types of tasks this individual is responsible are a mix of structured and unstructured tasks. This individual will apply attained experiences and knowledge in solving routine to moderately complex problems. <br /> Interaction: <br /> <br /> This individual interacts primarily with Staff to Director level employees within the function, and the technical team on assigned projects. There may be communication with employees in other functions as required. <br /> General direction is provided on routine work, and detailed direction is provided on new projects and assignments; as well as on-going review of activities and priorities. <br /> The ideal candidate will be an important contributor or lead on team projects. <br /> Education & Experience:<br /> <br /> A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field; or 5 + years of experience in UNIX, Windows networking administration or technical support is required. <br /> <br /> Go further, faster with NetApp!<br /> <br /> <br /> <br /> If you are interested in helping to create the future of NetApp, please apply online with your CV in English and your application including details of your salary expectation and earliest possible starting date.<br /> <br /> For any questions, please call +49-(0)89-900594-311.<br /> <br /> To apply<br />Vollzeit Stellenangebot vom 09.03.2010<br />Bezahlung: Keine Angabe<br />Branche: Datenverarbeitung, Informatik (Software)<br />Fachbereich: Engineering-Software<br />NetApp Deutschland GmbH<br />85630 Grasbrunn<br />Deutschland<br /><br /><br /><br /><br /><br />Mehr Stellenangebote von NetApp Deutschland GmbH finden Sie hier: <a href="/stellenangebote/NetApp%20Deutschland%20GmbH">Stellenangebote bei NetApp Deutschland GmbH</a><br />oder bei <a href="http://www.joboter.de" title="Joboter.de - Die erfolgreiche Jobsuchmaschine">Joboter.de</a>: <a href="http://www.joboter.de/jobs-Technical.html" target="_blank" title="Jobs Technical">Jobs Technical</a><br />Weitere aktuelle Jobs und Stellenangebote finden Sie in unserer <a href="/stellenangebote-suche.php">Berufsfeldsuche</a><br />Aktuelle Bewerber finden Sie in unserer <a href="/search.php?ART_ID=2">Fachbereichssuche</a><script type="text/javascript" src="http://www.etracker.de/et_mmedetect.js"></script><script type="text/javascript">var et_target = "";var et_tval = "";var et_tonr = "0";var et_tsale = 0;var et_cust = 0;var et_basket = "";</script><script type="text/javascript">var et_lpage = "0";var et_trig = "0";var et_se = "0";</script><script type="text/javascript">var et_easy = 0;var et_ssl = 0;var et_pagename = "Anzeigenansicht%3A%20Gestaltete%20Anzeige";var et_areas = "Anzeige%2CB%3A16%2CF%3A70%2CL%3A43%2CBe%3A1";var et_ilevel = 0;var et_url = "";</script><script type="text/javascript"></script><script type="text/javascript"></script><script type='text/javascript'>document.write(lt+'script lan'+'guage="JavaScript1.3"> var et_js = 1.3;' + lt + '/script>' );</script><script type='text/javascript'></script><script type='text/javascript'> et_eC( 'NTmdHm' );</script><noscript><p><a href='http://www.etracker.de/app?et=NTmdHm'><img style='border:0px;' width='1' height='1' alt='' src='http://www.etracker.de/cnt.php?et=NTmdHm&v=2.4&java=n&et_easy=0&et_pagename=Anzeigenansicht%3A%20Gestaltete%20Anzeige&et_areas=Anzeige%2CB%3A16%2CF%3A70%2CL%3A43%2CBe%3A1&et_ilevel=0&et_target=,,0,0&et_lpage=0&et_trig=0&et_se=0&et_cust=0&et_basket=&et_url='/></a></p></noscript></body>