Hays AG

Stellenangebot: Business Application Manager (m/f/d)

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Über uns

IT is and always has been our core business that laid the foundation for Hays' success. We are the biggest privately owned IT recruitment agency in Germany and offer the best jobs for every career level – whether you are interested in vacancies in agile SMEs or international DAX groups. Hays masters the entire IT job spectrum, from support to software architecture or digitalisation – thanks to our broad portfolio, we have something for everyone. In the last decades, we were able to support numerous IT experts with choosing the right path for a successful career, positioning ourselves as their lifelong partner. Our highly specialised consultants can cater to your every wish and expectation and will prepare you for interviews and contract negotiations. Give it a try and learn what the market has to offer – our services are free of charge, non-binding and discreet! We look forward to hearing from you.

Ihre Aufgaben

Provide implementation and operational management support for the software application
Works under the guidance of Business Application Manager/ Business Application Lead to accomplish his/her responsibilities related to the assigned application(s)
Partner with internal and external stakeholders to improve business application capability and processes supported by the application
Clearly and effectively communicate application modifications, changed processes and problem-solving results to affected groups and leadership
Provides support in investigation of reported incidents that involve applications' abnormalities, failures or defects
Supports the implementation of technical and/or procedural improvements to ensure effective use of application
Promptly respond to urgent technical issues regarding system failures and escalate as necessary
Assist in development of training content, guides and associated documentation, that helps onboard the users on the assist application(s)
Participates in cross-functional groups focused on improving/maintaining high data quality in the assigned application(s)

Ihr Profil

Minimum Bachelor’s or advanced degree in Computer Science, Information Systems or related field or equivalent combination of education and work-related experience in the clinical trial field
Business or system analysis or analytical experience
Comprehensive experience analyzing and solving business situations
Ability to communicate difficult concepts and negotiates with others to adopt a different point of view
Excellent organizational, communication, and demonstrated expert data management skills including working knowledge of cross-functional areas
In-depth understanding of Agile methodology
Profound English skills
Experience with Diagnostics and/or Pharmaceutical Information Systems desirable
Clinical trial related technology experience desirable
Comprehensive understanding of clinical development process desirable